Refund policy

30-Day Money-Back Guarantee. Every lamp is made to order, so we want you to be sure. You have 30 days from delivery to request a refund.

How to request a refund

• Email us through our contact page with your order number within 30 days of delivery.
• We'll reply with return instructions. Items must be returned in their original packaging, unused and undamaged.
• Once we receive and inspect the lamp, we refund your original payment method. Your bank may take 5-10 business days to post it.

Damaged on arrival

If your lamp arrives damaged, send us a photo within 7 days of delivery and we'll ship a replacement at no cost. You don't need to send the damaged lamp back.

Add-ons

Shipping Protection is refundable only if the order is refunded in full before it ships. The 2-Year Lamp Warranty and Lamp Cleaning Kit are refunded together with the lamp they were bought with.

2-Year Lamp Warranty

If your order includes the 2-Year Lamp Warranty, it covers the LED neon, the power driver and the wood base for 2 years from delivery. If one of these fails under normal use, contact us and we'll send a replacement free.

Exchanges

Because each lamp is made to order, we don't offer direct exchanges. Request a refund under the 30-day guarantee and place a new order for the scene you want.

Questions? Contact us and we'll reply within 24 hours on business days.